Hemolens Diagnostics® is a Polish company specializing in cardiac diagnostics. Our team of bioengineers, cardiologists, and IT specialists has created an innovative, non-invasive method for diagnosing coronary heart disease based on computational fluid dynamics (CFD) algorithms. The technology offered by Hemolens Diagnostics has the potential to revolutionize the cardiac diagnostics market and significantly reduce the number of invasive tests.
We are seeking a Senior Customer Success Specialist to join our team
Responsibilities:
- Conducting user training sessions on-site and online (frequent travel to clients in Poland and abroad)
- Preparing training and e-learning materials
- Organizing workshops and presentations at conferences, symposia, and trade fairs
- Providing application user support
- Registering tickets and resolving technical and substantive issues (internal and external). Collaboration with the Medical Data Processing and Product Development departments to escalate more complex issues.
- Creation and development of application manuals and user guides
- Development and updating of content on the e-Learning platform
- Collecting customer feedback and needs (cardiologists, radiologists, facility managers)
- Providing information to the Product, Clinical, and Tech departments to develop functionalities.
What we expect from you:
- Higher education (medical or paramedical preferred)
- Proven knowledge in Customer Success and e-Learning
- Minimum 5 years of professional experience in MedTech / HealthTech / SaaS Customer Success / Clinical Support / Application Specialist / Education Manager
- Experience in conducting training for physicians / medical specialists
- Experience in collaborating with R&D, QA/QMS, and Product teams
- International experience and working with clients in a regulated environment (hospitals, clinical trials). Strong knowledge of medical systems (PACS, DICOM, HIS, RIS)
- Expertise in medical imaging (CTA, CT angiography)
- Understanding of SaaS architecture, cloud fundamentals, and cybersecurity in MedTech. Basic knowledge of CRM tools (HubSpot, Salesforce) and ticketing systems (Jira, Zendesk)
- Category B driving license
- English language skills at C1 level
- Ability to build relationships in the healthcare industry
- Willingness to travel (50% of work time) – throughout Poland and the UK
What we offer at Hemolens Diagnostics:
- Work in a company with interdisciplinary teams: CFD, AI, Web Development, Biomedical Engineering, Clinical Research, and medical experts
- Work in a company that brings together top-class specialists – professors and scientists – who are eager to share their experience
- Influence on the development of innovative software that has the potential to revolutionize cardiac diagnostics and help many patients
- Participation in a unique project and its commercialization
- Flexible working hours, remote or hybrid work
The controller of your personal data is Hemolens Diagnostics Sp. z o.o., with its registered office in Wrocław, ul. Legnicka 48G, 54-202 Wrocław, Poland. Your personal data will be processed for the purposes of current and/or future recruitment processes. You can find more information about the processing of your data, including the scope of your rights, in our information clause on personal data processing in recruitment processes.
